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Legal terms that shape your account

When you open an account at lobby slot, you're covered by clear terms that spell out how we handle your deposits, withdrawals, account security and personal data.

Account ownership & access rulesPayment & withdrawal termsData protection & privacySupport & dispute resolution
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lobby slot Legal terms that shape your account
GET IN TOUCH

How to contact us about legal matters

Email Support Reach our legal and compliance team at [email protected].
Live Chat Open the chat widget in your account or on this site.
Account Settings View your account agreement, privacy notice and payment terms directly in your account under…
HOW WE OPERATE

Data handling, account security and your control

Data Storage & Encryption

Your login credentials, payment details and transaction history are encrypted end-to-end.

Cookie & Tracking

We use cookies to keep you logged in, remember your lobby preferences and prevent fraud.

Account Verification

When you withdraw, we verify your identity by cross-checking your deposit payment method and registered email.

Data Retention

We retain your personal data for as long as your account is active.

Change Your Details

Update your email, phone or payment method anytime in Account Settings.

Data Requests

To download a copy of your account data, request corrections or ask for deletion, email [email protected] with your account username.

Your most common legal and account questions

Closing your account stops all game access and withdrawals immediately. Any remaining balance can be withdrawn once within 30 days. Your account data is retained for compliance where required; after that period, personal data is deleted on request by emailing [email protected].

You can update your email anytime in Account Settings. Your registered name cannot be changed once set, as it matches your deposit payment method for security. Contact [email protected] if you need to dispute or correct it.

We retain your payment method and transaction history only while your account is active. After closure, transaction records are kept where local law requires; payment details are deleted immediately. You can request deletion sooner by contacting our support team.

Withdrawals normally clear within 1–3 business days after approval. If yours exceeds this, email [email protected] with your withdrawal ID. We investigate within one business day and issue a full refund to your original payment method if the delay is our error.

Your account terms and data handling depend on local law where you are located. Deposits via DANA, OVO, GoPay and QRIS are governed by Indonesian financial regulations and the terms of those payment partners.

If you notice a withdrawal or game transaction you did not make, contact [email protected] immediately or use live chat. Provide your account username, the date and time of the transaction, and a brief description. We investigate within 24 hours.

Yes. Email [email protected] with your account username and request a full data export. We'll send you a file containing your profile, deposit and withdrawal history, game records and communications within 5 business days.

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