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Terms & Conditions That Protect You

Our Terms & Conditions set out how your account works, what you can expect when you deposit via DANA, OVO, GoPay or QRIS, and how we handle withdrawals…

Account opening & verification stepsDeposit and withdrawal rulesWhat happens if we spot unusual activity
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lobby slot Terms & Conditions That Protect You
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How to Reach Us About Terms

Our support team answers questions about the Terms & Conditions and how they apply to your account.

Live Chat Ask us directly about terms, account rules and dispute handling.
Email Support Send detailed policy questions or request a full copy of our Terms & Conditions.
In-App Messages Open a ticket from your account dashboard. Track our responses, attach screenshots and build…
HOW WE HANDLE YOUR DATA

Security, Privacy & Your Rights

We take the Terms & Conditions seriously because they set the rules for how we protect your money and your data.

Data Retention

We keep your account data, transaction history and identity documents for the life of your account plus seven years after…

Account Security

Two-factor authentication via SMS is available. We monitor for login attempts from new devices and require re-verification if you change…

Withdrawal Verification

Large withdrawals require proof of identity and proof of payment method ownership. We verify these within 48 hours.

Dispute Resolution

If you dispute a transaction, email our support team with proof. We investigate and respond within 72 hours.

Your Rights

You can request a copy of every record we hold about you, correct any wrong data, and download your transaction…

Policy Changes

If we change the Terms & Conditions, we email you 14 days ahead.

What Visitors Ask About Terms & Conditions

Yes. When you sign up, you confirm that you've read and agree to our Terms & Conditions. We show you a summary during onboarding and provide a link to the full text. You can download the full Terms as a PDF anytime from your account settings.

We can update the Terms & Conditions, but only with 14 days' notice via email. If you don't agree to the new terms, you can close your account before the change takes effect. We never change deposit or withdrawal rules retroactively.

You can close your account anytime through the account settings menu. If you have a balance, we process your withdrawal according to the payment method on file. Closed accounts stay closed; you'll need to open a new account if you want to play again later.

Yes. You must be 18 or older to open an account. Access and eligibility depend on local law. We may restrict accounts from certain locations. Check your region's rules before you sign up.

If you dispute a transaction, contact support within 30 days with proof. We investigate and respond within 72 hours. We can reverse deposits if they fail, but completed bets are final. Withdrawals can only be cancelled before we process them.

Our Terms cover how we process deposits and withdrawals. DANA, OVO, GoPay and QRIS have their own terms too. We follow their rules for speed and security. Most deposits clear in under a minute; withdrawals take 1–3 hours.

Yes. Go to your account settings and select 'Download My Data'. We'll compile your account details, transaction history, identity documents and support messages into a secure file within 7 days. You can also request deletion where local law permits.

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