Reference

Privacy Policy at lobby slot

Your account details, deposit history and personal information are encrypted and held securely.

Data encrypted end-to-endAccount access you controlNo selling to third parties
Explore the Lobby Read FAQ
lobby slot Privacy Policy at lobby slot
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Live Chat Our support team answers privacy questions via live chat inside your account, Monday to…
Email Support Send a detailed privacy request to [email protected].
Account Settings Update your personal information, phone number and email directly in the Account menu on…
HOW WE SECURE YOU

What Protects Your Information

Payment Encryption

Every DANA, OVO, GoPay and QRIS transaction is encrypted with 256-bit SSL.

Account Verification

We verify your identity at signup using your ID number and phone.

Cookie & Tracking Policy

We use cookies to keep you logged in and track session behaviour for fraud prevention.

Withdrawal Verification

Withdrawal requests require manual review before funds leave your account.

Data Retention & Deletion

Account closure is permanent after 30 days. We retain transaction records for seven years for tax compliance.

Staff & Third-Party Access

Only our compliance and finance teams see your full data, and only when legally required. We never sell your information.

Privacy Policy Questions Answered

We collect your name, date of birth, phone number, email and ID number at signup. During play, we log session times, game choices, deposits and withdrawals. Payment processors also receive your DANA, OVO, GoPay or QRIS account details to process transactions.

Your account becomes inactive immediately. We keep transaction records for seven years to meet Indonesian financial law. Personal details like your phone and email are deleted after 30 days, unless a withdrawal or dispute is still open.

Yes. Contact [email protected] with your account email and request a data export. We send you a full record of your account history, deposits, withdrawals and login timestamps within 48 hours in a readable format.

No. Game studios see only your game activity (which tables you played, how long). Payment processors see deposit and withdrawal details only. We never sell your personal data to marketers or other companies.

Two-factor authentication requires you to enter a code from your phone every time you log in from a new device. This blocks unauthorized access even if someone obtains your password. Enable it in your Account Security settings.

Your account data is stored on servers in Indonesia or regional data centres where local law permits. All data is encrypted at rest and in transit using 256-bit SSL. Only authorized staff can access unencrypted records.

You can request deletion of non-essential data (preferences, marketing consent) in your privacy settings any time. Transaction history must be kept for seven years under financial regulations. Contact support if you have questions about what can be removed.

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